Submit RMA Request
Incipio is known for its legendary and exceptional customer service. When purchased through www.incipio.com, Incipio’s customer service team will assist you with your return process.
Incipio's Return Policy
If you are not satisfied with your purchase, you may return unopened product for a replacement or refund of the purchase price provided the following conditions are met:
- Product subject to a return request must have been purchased directly from www.incipio.com
- A return request must be submitted within 30 days of original purchase. If your return request is approved, Incipio will issue an authorized RMA#.
- All return requests must be accompanied by a valid order confirmation number from incipio.com
- All returns must include an authorized RMA# on the shipping label. All returns must be pre-authorized by the Incipio Customer Service Department. Unsolicited returns will not be refunded and will be returned.
- All returns must be post-marked within 30 days of issuance of the RMA#.
- Customer is responsible for all cost associated with returning product to Incipio
- Returned product must be unopened and in like-new, resalable condition
- Shipping charges are non-refundable
Submitting a Return Request
To request a replacement or refund, please submit an RMA request or contact our Customer Service Department directly. Please allow up to 24 hours for a response. If approved, you will receive an email from firstname.lastname@example.org with your RMA # and further instructions on how to complete your request.
For additional questions regarding Incipio's warranty policy, please contact our Customer Service Department.
Return Shipping Address
Once an authorized RMA# is issued by Incipio, please return your product to the following address within 30 days of RMA# issuance
Your RMA # must be marked clearly on the outside of the packaging.