Submit RMA Request

RMA Form


Incipio is known for its legendary and exceptional customer service. When purchased through, Incipio’s customer service team will assist you with your return process.

Incipio's Return Policy

If you are not satisfied with your purchase, you may return unopened product for a replacement or refund of the purchase price provided the following conditions are met:

  • Product subject to a return request must have been purchased directly from
  • A return request must be submitted within 30 days of original purchase. If your return request is approved, Incipio will issue an authorized RMA#.
  • All return requests must be accompanied by a valid order confirmation number from
  • All returns must include an authorized RMA# on the shipping label. Return packages without an authorized RMA# will be returned to sender.
  • All returns must be post-marked within 30 days of issuance of the RMA#.
  • Customer is responsible for all cost associated with returning product to Incipio
  • Returned product must be unopened and in like-new, resalable condition
  • Shipping charges are non-refundable

Submitting a Return Request

To request a replacement or refund, please submit an RMA request or contact our Customer Service Department directly. Please allow up to 24 hours for a response. If approved, you will receive an email from with your RMA # and further instructions on how to complete your request.

For additional questions regarding Incipio's warranty policy, please contact our Customer Service Department.

Return Shipping Address

Once an authorized RMA# is issued by Incipio, please return your product to the following address within 30 days of RMA# issuance:

Incipio, LLC RMA# (YOUR RMA #) 

6001 Oak Canyon

Irvine, CA 92618

Your RMA # must be marked clearly on the outside of the packaging.

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